How to Change a Member's Password

Modified on Fri, 4 Sep at 10:46 AM

1. Go to your Admin Portal

2. Click on Membership

3. Click on Member Directory

4. Search for the member via Member Number, Surname or Preferred Name

5. Press enter to filter the results and click on the member's name

6. On the member's page use the Reset Password email option to send the member an email for them to reset their password

7. Alternatively, Click on Update within User Login Details to manually set a password for the member

8. Type the new password in twice, ensuring they match exactly.

Passwords must be:

Between 7 and 20 characters
Contain an upper case letter
Contain a lower case letter
Contain a number
Contain a special symbol (ie: #$%@)
Must not contain the user's member number

9. On the top left of the page, Click on Update

10. The password is now updated and the member can login with their new credentials