Customer queries a charge on their card from bookitlive. When a provider uses bookitPay to process payments the payment will appear as BOOKITLIVE OSBORNE PARK on the customers statement.
Customer will communicate via calling, email or raising a ticket.
Support will need to contact the customer to tell them what the payment was for.
Finding details about the transaction
Using SecurePay search and find the trans action by searching on partial card number.
Login to the SercurePay merchant portal
Using search set a date range and enter the partial card details obtained by the customer
EG first six number 443438 and last three 252
Select search
If the transaction is found it will appear at the bottom of the page
The reference number is used to find the bookitlive account which processed the transaction EG 126141 and the transaction details on the bookitlive account.
Login to the bookitlive admin dashboard
Select account tab
Enter the account number and lookup
The account details will be displayed.
Inform customer the name of the business where the transaction occurred.
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