Process Stripe Refunds for Public Bookings

There are three methods to issuing a player a refund via MiClub

1. Through a Voucher
2. Via Stripe Dashboard
3. Direct through MiClub Timesheet

To process a refund for a player who will receive a voucher to be redeemed for a future booking - follow this guide

To process a Stripe Refund directly back to the player via the Stripe Dashboard - follow this guide

To process a Stripe Refund via the timesheet directly, first contact [email protected] to have this setting enabled.

Once enabled, the steps are as follows:

Navigate to the timesheet you wish to refund the player

Click the relevant cell and select Refund on the action dropdown

Ensure you have Stripe Refund selected

Confirm all details are correct and then click Create Stripe Refunds on the top right

The player will then be refunded back via Stripe to their payment method which was used for the booking

Note: Refunds cannot be issued to bookings in the past.